Terms and Conditions





VEHICLE PICK-UP & DROP-OFF

Vehicle Pick-up:
Mo-Sa 9.00 – 10.30 and 13.00 – 15.00 hr (afternoon pick-up only Mon – Fri). Customers arriving from an international flight must overnight once before picking up the vehicle.
Security Deposit
At the time of pick-up you will need to secure the rental with a USD $1000 deposit. Security deposits given with a credit or debit card will be preauthorized prior to departure. Cash deposits will refunded via credit card refund or by check within 7-10 business days from our corporate headquarters.
Additional deposits may be required for special events and for customers travelling with pets.
Vehicle return:
Drop-off time is between 09:00 – 10.30. A fee of $30 per hour will be charged for each hour the vehicle is overdue. Customer must agree to return unit in the same condition it was received. Vehicle must be returned cleaned inside and with the waste tank emptied or a fee will apply. No refunds will be issued on early returns / unused miles. Appropriate charges will be applied at the return for generator and additional mileage usage.

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OFFICE HOURS AND HOLIDAYS

Office hours of all locations: 09.00 - 17.00 hrs Mondays through Fridays / 09.00 - 12.00 hrs on Saturday
US holidays (all rental stations are closed): September 6, 2010 / November 25, 2010 / December 24,
2010 (open until 12pm) / December 25, 2010 / December 31, 2010 (open until 12pm) / January 1, 2011 / May
30, 2011 / July 4, 2011 / September 5, 2011 / November 24, 2011 / December 24, 2011 ( open until 12pm ) /
December 25, 2011 / December 31, 2011 ( open until 12pm )

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RESERVATION PROCEDURE

Reservation Deposit
$200 nonrefundable deposit is charged upon confirmation of reservation. The remaining balance is due at point of pick-up.
Rental Day Definition
A Rental Day is determined on a “per night” basis. The pick-up day is counted as the first rental day (please see Vehicle pick-up), and there is no charge for the last rental day (please see Vehicle return)

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ONE-WAY RENTALS

One-Way Rentals
Available between all rentals stations by advanced reservation only.
One-Way Charges
Pick-ups between April 1 and October 31. No one-way charges for pick-ups before April 1 or after October 31.

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MINIMUM RENTAL PERIOD

Minimum rental period is generally 3 days, unless otherwise stated.

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RENTAL DAILY RATES

Daily Rates includes
Initial propane fueling, initial supply of toilet chemical, campground guide, Road Atlas, 24 Road Side Number, 60-Day Good Sam Club & President’s Club Membership, SLI, CDW and VIP protection.
Daily Rates do not include:
Transfers to/from rental locations, convenience kits, one-way charges, gasoline and propane refueling and additional toilet chemicals, security deposits, sales tax and other government surcharges if applicable.

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ADDITIONAL EQUIPMENT HIRE

The following additional items can be hired. Local sales tax applies to all charges.
Standard Vehicle Equipment (included in rental rates)
All vehicles are equipped with the following items:
Water Hose - Sewer Hose - Operator's Manual Campground Guide - Road Atlas - 110v Adapter - Flash-Light &
Batteries - First Aid Kit - Fire Extinguisher
Preparation Fee (included in rental rates)
The Preparation Fee covers - the Standard Kit per Vehicle - first tank of propane - first supply of toilet
chemicals - vehicle outside cleaning
Additional Mileage Charge
USD $0.40 per mile
Baby / Child Seat
USD $39 per rental
Camping Chair
USD $9 per chair
Convenience Kit
$70 per person per rental
PER VEHICLE: - Set of Pots - Frying Pan - BBQ Grille - Mixing Bowl - Coffee Pot - Carving Knife - Cutting Board
- Kitchen tissue - Serving Spoons - Scotch bright - Can/Bottle Opener - Dust Pan & Broom - Dish Cloth - Waste
Basket/Bucket - Clothes Hangers - 2 Tea Towels - Mixing Utensils - Cork Screw
PER PERSON: - Blanket or Comforter - Pillow & Pillow Case - Set of Sheets - Face Cloth - Hand Towel - Bath
Towel - Dinner Plate - Bread Plate - Cereal Bowl - Cup & Saucer - Glass - Knife/Fork/Spoon - Tea/Kitchen
Towels
GPS Units
USD $10 per day or a maximum charge of $140 per rental
Optional generator use
USD 15.00 per day with unlimited use or USD 3.00 per hour
Mountain Bike Rentals
USD $50 per bike carrier
USD $189 for 2 bikes and one bike carrier
USD $289 for 4 bikes and one bike carrier
We offer mountain bike rentals at all our locations. We have one-size (adult) mountain bikes available. We offer
a 2-bike carrier or a 4-bike carrier with 2 or 4 mountain bikes per carrier. If customers want to bring their own
bikes, carriers can be rented. Bike rentals are also available with one-way motor home rentals. Please note that
in several U.S. States, the use of helmets is mandatory for bicycle riders. Moturis RV Rental & Camping World
does not provide any helmets for rent. Please request rental bikes at time of booking
Toaster
USD $6 per toaster

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EVENT SURCHARGES & HOLIDAY WEEKENDS

Season supplements and extended minimum rental periods may apply during some events and holiday weekends.

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PAYMENT

Credit Cards / Traveler Checks
We accept MASTER / Eurocard, VISA, Discover and AMEXCO credit cards as well as all Traveler Checks in US-Dollars. No Euro checks or personal checks are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception a valid credit card is required for each rental.

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INSURANCE

Renter’s Protection:
USD $1 Million for Primary Liability Coverage for any bodily injury and property damage liability claim brought on by a third party (other than the passengers) against the renter (and any other driver listed on the rental contract) as a result of the operation or use of the rental vehicle.
USD $30 per person per day for lodging and USD $30 per group per day for transportation with a limit of USD $3,000 per tour (not valid in case of an accident) for Coverage of Expenses in the event of a mechanical breakdown requiring the vehicle to be repaired for more than 12 working hours.  TV, radio, video system, air conditioners, refrigerator, generator, microwave, appliances, entry steps, cruise control and GPS malfunctions are not considered to be mechanical breakdowns.
Renter’s Responsibilities:
Maximum USD $1,000 deductible per occurrence in case of theft and/or vandalism.
Maximum USD $1,000 deductible per occurrence for damage a) caused as a result of use with expressed permission or consent, b) damage caused by striking overhead objects, c) damage caused by freezing or overheating objects, d) caused during any use of off public roads (including at campgrounds, parking lots, service stations, etc), e) to undercarriage, including tires and wheels, f) caused by backing up vehicle on public roads, g) glass damage, and h) any other damage caused to vehicle.
Coverage is void if renter fails to file an accident/damage police report or if vehicle is used in violation of the terms and conditions of the rental contract

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DRIVER'S REQUIREMENTS

Drivers License A national automobile driver's license is required. We recommend customers to carry a translation of the national driver's license or an international driver's license, but under any circumstances, customer must provide a valid national driver's license at pick-up. 
Drivers Age
Minimum age is 21 years for all vehicles.

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FINES & TRAFFIC VIOLATIONS

Customers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to USD 100.00. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile.

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RESTRICTIONS

Prohibited Driving to or through:
 - Mexico, unless an additional insurance is purchased
 - Death Valley from June 15 to September 15
 - Logging roads, non-public roads and off-road driving
 - City of New York
 - Greater metropolitan areas of Montreal and Quebec (Canada)

Travel to Mexico:
Motor homes are allowed to travel into Mexico, but such travel must be confirmed in advance. Area restrictions may apply. US or any other liability insurance does not provide coverage in Mexico. The customers therefore must purchase additional liability and CDW insurance before entering Mexico. This insurance, with a premium of USD 19 per day, is sold at all rental depots. Customers have to provide the depots with the exact dates the vehicle will be in Mexico. When travelling in Mexico, traveler assistance is not available and any repair costs, towing or fines occurred in Mexico are the renter's responsibility.
Please advise us at the time of reservation if you are planning on travelling to Mexico
Northern Travel supplement
All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted and must be confirmed in advance. A USD 450.00 prepaid non-refundable supplement is required.

Northern Travel supplement
All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted and must be confirmed in advance. A USD 450.00 prepaid non-refundable supplement is required.

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SUBSTITUTIONS

Moturis RV & Camping World is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.

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PETS

Small pets are allowed at owner's responsibility. An additional deposit of USD 1000.00 will be charged for pets as well as a cleaning fee of USD 150.00 at the time of drop off.

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TOWING

Towing is not permitted.

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STORAGE

Storing items on vehicle roof is not permitted. Free storage of luggage is available at all locations. All personal items stored at our facility or left in vehicles is completely the responsibility of the renter.

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WINTERIZATION

Winterization in Denver, Chicago, Boston, New York, Dallas, Atlanta, Seattle, Vancouver, Salt Lake City, Buffalo, Nashville and Charlotte (or at all locations where temperatures drop to freezing point)

Each motor home has to be winterized from November to April (period may vary depending on the weather and temperatures) to prevent freezing.
This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks.

Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motor home.
The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse.
It is the renter's responsibility to have the vehicle re-winterized on the return trip at his/her own costs (if de-winterized for a trip to an area with warmer temperatures). If the renter fails to do so, he /she will be charged a fee, regardless of the outside temperatures! In addition, the security deposit refund will be delayed until we can get the vehicle into the shop, thaw it out and pressurize the system. The renter will also be responsible for the cost of burst water pipes, water tanks, hot water system etc.

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REPAIRS & REFUND

Repairs / Refunds / Early Returns
Necessary repairs are refunded without previous authorization up to USD 50.00. Customer must provide receipts. If customers pay repairs exceeding USD 50.00 without previous authorization, we will not refund. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof. Radio, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and GPS malfunctions are not considered breakdowns and no refunds are made for repair time to these items. No refunds will be made for breakdowns or towing-costs in Death Valley between June 15 and September 15, New York City, greater metropolitan areas of Montreal and Quebec (Canada) and for early returns. Cleanliness and appearance of the vehicle must be addressed and resolved prior to departure; no refunds or other compensation regarding cleanliness will be issues.

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ACCIDENTS

In case of an accident, customers must notify the police for a police report immediately. Also, call the drop-off station immediately to report the accident. Accidents not reported within an appropriate period of time or if the police report and pictures are missing, may result in the voidance of the insurance coverage.

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MAINTENANCE AND CLEANING RESPONSIBILITY

Customers agree to return the vehicle inside in the same condition as received. A fee of USD $100.00 and up will be charged if the interior of the vehicle has not been cleaned (including toilet and shower).
Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts. Gasoline costs are not included in rental price.  Gasoline tanks are full at pick-up and must be returned full. Vehicles must be returned clean inside. Otherwise, cleaning charges may occur.

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NONSMOKING POLICY

We strictly enforce a non-smoking policy in our vehicles. A penalty of USD $250 will be charged at drop off if we detect cigarette, cigar, pipe etc. odors in the vehicle.

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GENERAL CONDITIONS

All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice.